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The High Cost of Interpersonal Conflict:
Working with 'negative emotions' in the workplace

With Dr Julie Diamond
7th to 9th November, 2008

We are excited to announce that Dr Julie Diamond, a well known international facilitator and trainer will be coming to Japan for the first time to help explore an issue that touches all of us deeply. This workshop explores Process Work applications to interpersonal conflict with a focus on working with ‘negative emotions’ in the workplace.

Course Overview
When does the line get crossed between criticism and bullying? When does competition devolve into jealousy and envy? At what point does healthy team competition become turf battles and unproductive isolation? How does close teamwork grow into cliquish inside/outsider dynamics that alienate others’ contribution?

We spend the majority of our time in the workplace, and its emotional atmosphere plays a huge role in productivity and well being. Unresolved conflict, rivalry, jealousy, blaming, intimidation and bullying are major causes of stress in the workplace environment.

This seminar focuses on working with interpersonal conflict, managing difficult people, and learning how to transform difficult emotions such as jealousy, competition, and rivalry into forces for productivity. This seminar will introduce Process-oriented tools and methods which are based on the principle that solutions and innovations are inherent in group disturbance.  This innovative and flexible model of human and organizational change offers a framework of analysis and methods for working with issues of leadership and power, organizational learning and teamwork, and the dynamics of change and conflict.

What we will cover:

  • The dynamics of interpersonal conflict and its effects on the work atmosphere

  • Intervening early into conflict to prevent escalation

  • The differences between healthy rivalry and competition and destructive jealousy and envy

  • How to work with bullying and intimidation

  • Dealing with difficult people, raising difficult topics, and negotiating workplace disputes

Outcomes. Upon completion of the seminar, participants will have

  • Proactive skills and techniques for managing conflict, workplace disputes, and facilitating challenging interactions and tensions before they escalate

  • Methods for fostering an environment of trust, communication and respect, where people can engage strongly and robustly, but without personal attacks or aggression.

  • “Ghostbusting techniques for neutralizing toxic atmospheres – recognizing, surfacing and defusing hostility, jealousy, and competition

  • Techniques for using rank and power to intervene into bullying and intimidation

  • Facilitation skills for transforming individual rivalry into productive teamwork

About Julie Diamond:

Julie Diamond, Ph.D. is part of the original group who helped develop Amy and Arny Mindell’s Process Work approach to individual and group transformation. She is a co-founder of the Research Society for Process-oriented Psychology in Zurich, Switzerland, and the Process Work Institute in Portland, Oregon. She is the Director of Training and Program Development at the Process Work Institute, and co-author of its Master of Arts degree programs, including the new one in Conflict Facilitation and Organizational Change. She wrote, with Lee Spark Jones, A Path Made by Walking: Process Work in Theory and Practice. Julie has a private practice in Portland, Oregon, and works internationally as a facilitator, trainer and consultant with groups and organizations. Julie’s research on communication, group dynamics, and rank and power has been published in numerous books and articles, and can be found online on her website, www.juliediamond.net.

Languages: The workshop will be conducted in English & Japanese.
Location: The workshop will be held in a Conference Room inside of a residential compound in Minami-Aoyama.
Address: 5-4-22 Minami-Aoyama, Minato-ku, Tokyo 107-0062
Directions: The compound has a two-tone gray and white brick wall with a dark green gate. You may enter through the pedestrian gate on the right. You will need a combination to open the gate. We will give participants this combination by email later. For detailed directions, please go to http://tokyoroom.atspace.com/directions.htm and copy the relevant information. Click on the pictures of the Conference Room so you can see the compound from the street looking in and from inside the compound looking out to the street. To print a map, go to

The map shows two Guest Room locations. The one you want is Minami-Aoyama Guest Room, NOT Reisekiso Guest Room.

From Omotesando station, the Compound is a 5-10 minute walk or a minimum taxi fare (about 660 JPY).
Call Cathy Bernatt's mobile phone:
090-4244-8559 if you are lost!
Dates: The workshop will begin on November 7th and finish November 9th, 2008.
Time: 10:00-17:00 each day (1 hr. lunch break)
Tuition: The fee per person for the complete 3-day workshop will be 80,000 JPY. The fee includes beverages during the workshop, and the 3-day workshop itself. Lunches each day will be independent.
Selection of participants: In certain circumstances, workshop
presenters may seek further information from applicants to help clarify their readiness for the level at which the workshop will be presented.
Refunds and withdrawals: If participants withdraw within 2 weeks of the first day of the workshop, 10% of the full fee will be retained by the organizers. For participants who withdraw after that date and before the workshop start date, the organizers reserve the right to retain 50% of the full fee. If a participant fails to notify his or her withdrawal and does not attend, or if the participant withdraws at any time during the workshop, 90% of the full fee will be retained.

Payment and enrollment: Full payment of the tuition is required before October 31, 2008. If any participants enroll after the workshop is full they will have their fees fully refunded. Participants will be accepted in the order of their applications being received, up to a maximum of 30.

Please complete the registration form and email to cathy.bernatt@creating.bz or fax the form to 03-6383-0444. Each participant is requested to fill out a registration form. (Whilst expressions of interest and queries are welcomed, no formal enrollments will be taken without payment.)
By October 7, 2008, please send registration fee of 20,000 yen to the following bank account:

Bank Name: Tokyo Mitsubishi UFJ Bank, Branch: Ichigaya; Account number: 1277196; Account name: Cathy Bernatt.
Registration is NOT complete until you send the registration fee. Please note that this fee is NON-REFUNDABLE.

Send the remainder of the participation fee (60,000 yen) by October 31, 2008. If we do not receive your fee by that date, we may give your place to someone on the waiting list. Upon completion of payment, we will send you the full details.

If, due to unforeseen circumstances, the workshop must be cancelled, all fees will be refunded in full.

APPLICANTS FROM OUTSIDE OF JAPAN, PLEASE SEND AN E-MAIL TO Cathy Bernatt: cathy.bernatt@creating.bz

Contacts for further information:
Cathy Bernatt: cathy.bernatt@creating.bz

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